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Cancellation Policy


Right of cancellation

You have the right to cancel this contract within fourteen days without specifying a reason.

Where the contract is for (i) the purchase of goods, the cancellation period shall be fourteen days from the date on which you or a third party appointed by you, who shall not be the transporter, took possession of the products (of the last products in the case of separate delivery of products ordered at the same time), and for (ii) the purchase of services, the cancellation period shall be fourteen days from the conclusion of contract.

In order to assert your right to cancellation, you must send us (Femory GmbH & Co. KG, Corneliusstraße 27, D-80469 Munich, Germany, telephone: +49 (0) 89 / 130 131 98, email: an unequivocal declaration (e.g. a letter sent by post, a telefax or an email) that you intend to cancel this contract. You can use the attached cancellation form to do so but this is not mandatory.

To meet the cancellation deadline, it is sufficient to dispatch the notification stating that you are exercising your right of cancellation before the deadline expires.


Consequences of cancellation

If you cancel this contract, we must refund all payments which we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day on which notification of your cancellation of this contract is received by us. For this repayment we will use the same means of payment which you used for the original transaction unless a different arrangement has been explicitly agreed with you; on no account will you be charged fees for this repayment.

We can refuse to make the repayment until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier.

You must return or hand over the goods without delay and in any case no later than within fourteen days from the day on which you inform us of your cancellation of this contract. The deadline has been met if you dispatch the goods before the deadline of fourteen days has expired.

You will bear the direct cost of returning the goods.

You must pay for any loss of value in the goods if this loss of value is due to the handling of them on your part in a manner not solely required to check their condition, properties and way of working.

Where you have insisted that the provision of service should begin during the cancellation period, you will be required to pay a reasonable amount commensurate with the degree of service completion at the time of your notification to us of cancellation of the contract, relative to the total scope of services set out in the contract.


End of the cancellation policy


Exclusion of the right of cancellation

The right of cancellation does not apply to contracts for the delivery of products that are not prefabricated and for whose production an individual selection or specification by the consumer is necessary or that are clearly designed to meet the personal needs of the consumer (e.g. a photo product designed with personal motifs of the Customer such as Photobooks/Calendars/Retropix/Photostrips).


Information on the premature lapse of cancellation rights

The right to cancel a contract for the provision of services shall also lapse in accordance with Section 356 (4)(1) German Civil Code (BGB) if the company has provided the service in full and did not commence with the performance of the service until the consumer issued explicit consent in awareness that complete performance of the contract by the company would invalidate the right to cancellation.


Example of a cancellation form

(If you would like to withdraw from the contract, please complete this form and send it back.)


- To HEJPIX GmbH & Co. KG, Corneliusstraße 27, D-80469 Munich, Germany, email:


- I/we (*) herewith withdraw from the contract concluded by me/us (*) for

the purchase of the following products (*) / the provision of the following services (*)


- Ordered on (*) / received on (*):


- Name of the consumer


- Address of consumer


- Signature of the consumer (only for notification on paper):


- Date


(*) Delete as applicable